June 1981 through February 1983
  • Customer Service Representative
  • Field Engineer
Responsible for installation and service of data communications equipment in eastern South Carolina. Performed protocol troubleshooting on various protocols.

May 1984 to May 1987
  • Regional Support Specialist

  • Provided 2nd & 3rd level technical support to Field Engineers & Customers on the CMS Network Management System and all its system controlled devices. ie Modem, Mux, Switch, etc...
  • Installed and Maintained DEC PDP Mini Computers & Operating System, RSX-11M.
  • Provided Field Engineer training & on-site Customer training. Evaluated network application documentation for feasibility.